Alan Wolfson, a consultant with the Hay Group, has worked with many organizations to conduct HR audits.These observations about what customers want -- and how they perceive HR -- are drawn from audit results and what he hears in his continuing practice.
|WhatHR Customers Need||HowHR is Seen by Customers|
|High-qualityhires||Itgets a list of "bodies" quickly|
|Dismissalof performers||Itcreates roadblocks that are impossible to cross|
|Payfor performance||Anydeparture from established scales means trouble|
|Trainingto help employees improve their performance||Appraisalsmust be completed on time; content doesn't really matter|
|Recognitionthat improving skills is essential to long-term success||Trainingprograms will be run only when there are enough people to justify thecost; programs are judged on process, not content|
|Flexibilityin applying rules to meet the requirements of departments and employees||Arule is a rule|
Workforce, June 2002, p. 30 -- Subscribe Now!