A Dear Bedeviled:
Anecdotal experience suggests that the perceived conduct (vs. the actualconduct) of the company during the strike period will cast a long shadow.
If a company badmouths the union, its local, its officers -- or worse yet,the striking workforce -- woe be unto it when the gang later reclaims theworkstations. But if the company behaves decently -- speaking respectfully ofall to the media, allowing access to bathrooms to pickets outside the companygate, etc. -- then, a company can actually win "brownie points" with itsstriking workforce.
Naturally, the lasting worth of the customer service training is in thebalance, since the striking workers now are in the position of "customers."If the company walks the talk, treating the strike and the workers decently(which is not the same as capitulating), the payoff to the company once thestrike ends could be considerable.
SOURCE: Dr. Art Shostak, Professor of Labor and Director, Center forEmployment Futures, Drexel University, Philadelphia, Pennsylvania, March 28,2002.
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The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
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