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Dear Workforce What’s A Good Ratio Of Supervisors To Call-Center Agents

If you have a ratio of 1 to 10 or 1 to 12, be very happy.
June 3, 2001
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Related Topics: HR Services and Administration, Workforce Planning, Dear Workforce
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QDear Workforce:

What is a good supervisor-to-agent ratio in an outbound call center?

- Director, Business Services, service industry, Hudson OH

A Dear Business Services Director:

Typically, in an ideal world, a ratio of one supervisor to 10 to 12 agents isconsidered excellent for outbound telemarketing. Sadly, however, most callcenters have ratios of about 1 to 25.

SOURCE: Dan Coen, author of "Building Call CenterCulture,"Tarzana, Calif., March 6, 2001.

LEARN MORE: Read a "Job Description: Call CenterSupervisors"

The information contained in this article is intended to provide usefulinformation on the topic covered, but should not be construed as legal advice ora legal opinion. Also remember that state laws may differ from the federal law.

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 The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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