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Granite Rock Co.'s Nine Corporate Objectives

April 1, 1994
Related Topics: Total Quality Management, Competitive Advantage, Featured Article
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PEOPLE
To provide an environment in which workers gain a sense of satisfaction and accomplishment from achievements, to recognize individual and team accomplishments, and to reward people based upon contributions and job performance.

CUSTOMER SATISFACTION AND SERVICE
To earn the respect of our customers by providing them in a timely manner with the products and services that meet their needs and solve their problems.

SAFETY
To operate all Graniterock facilities with safety as the primary goal. Meeting schedules or production volume is secondary.

PRODUCTION EFFICIENCY
To produce and deliver our products at the lowest possible cost consistent with the other objectives.

FINANCIAL PERFORMANCE AND GROWTH
Our growth is limited only by our profit and the ability of Graniterock people to creatively develop and implement business growth strategies.

COMMUNITY COMMITMENT
To be good citizens in each of the communities in which we operate.

MANAGEMENT
To foster initiative, creativity and commitment by allowing the individual greater freedom of action (in deciding how to do a job) in attaining well-defined objectives (the goals set by management).

PROFIT
To provide a profit to fund growth and to provide resources needed to fund achievement of our other objectives.

PRODUCT QUALITY ASSURANCE
To provide products which provide lasting value to our customers, and conform to state, federal or local government specifications.

Personnel Journal , April 1994, Vol.73, No. 4, p. 86.

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