April 17, 2014
Provides a more comprehensive view of employee performance. Increases credibility of performance appraisal. Feedback from peers enhances employee self-development. Increases accountability of employees to their customers.
- Time consuming and more administratively complex.
- Extensive giving and receiving feedback can be intimidating to some employees.
- Requires training and significant change effort to work effectively.
Personnel Journal, November 1994, Vol. 73, No.11, p. 103.