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Are You Trustworthy

September 1, 1995
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According to respondents to a recent survey of trust in the workplace conducted by Development Dimensions Inc.'s International Center For Applied Behavioral Research:

The top five trust-building behaviors in the workplace occur when co-workers:

The top five trust-reducing behaviors in the Workplace occur when co-workers:

1. Communicate openly and honestly with other co-workers, without the distortion of information.

1. Act more concerned about their own welfare than anything else.

2. Show confidence in the abilities of another co-worker by treating him or her as a skilled, competent associate.

2. Send mixed messages so that other co-workers never know where they stand.

3. Listen to and value the thoughts and ideas of another co-worker, even though he or she may not agree.

3. Avoid taking responsibility for their actions-passing the buck or dropping the ball.

4. Keep all of their promises and commitments.

4. Jump to conclusions without checking the facts first.

5. Cooperate with other co-workers and look for ways to help them.

5. Make excuses or blame others when things don't work out.

Personnel Journal, September 1995, Vol. 74, No. 9, p. 144.

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