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Language Means Business: Customer Service

People say that business is all about relationships, but the truth is that business is really all about communication. Communication is key to virtually every aspect of business—especially when it comes to dealing with customers. At the most fundamental level, gaining and retaining customers can’t happen without great communication. This is even more true in the era of globalization. Read this white paper to learn about how as geographic borders become porous and the world flattens, effective communication with customers across the globe becomes essential to success.
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Case Study: The USO Solves a Global Learning Challenge

The USO supports America's troops and their families around the world. They turned to Skillsoft to build USO University for their employees, an effective solution to solve the organization’s global learning, onboarding and compliance challenges. And, they achieved jaw-dropping results and ROI in just their first 6 months…
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Nondiscrimination in Hiring

This Bloomberg BNA white paper offers advice to management and human resources professionals on how the EEOC is making determinations of bias in background checks and provides information on how employers can apply mathematical tools to protect themselves from any perception of discrimination and to challenge EEOC actions already underway.

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