However, managers can't take pre-emptive actions to retain key employees unless they can determine who is most likely to leave and can identify the early warning signs. Clearly, Oracle needed a training program to help managers identify factors contributing to employee attrition, identify individuals' likelihood of leaving and develop an action plan to retain those individuals. Rather than develop a retention training program internally, in late 1998 Oracle implemented the program "Retaining Top Talent," developed by Integral Training Systems, a Behavioral Technology Partner.
Identify why employees leave and why they stay.
"Retaining Top Talent" is a strategic-planning workshop that includes retention skills assessment. Managers complete the assessment along with their direct reports to gain feedback on management behavior as they relate to training employees. The management assessment "identifies early warning signs," explains Don Kraft, senior consultant in the management development department.
Retaining Top Talent's purpose isn't just to identify why people leave, but also to identify why people stay. "We had conversations with senior managers about what's happening in their groups, and included HR experts, data from similar groups and from the computer industry," Kraft says. He incorporated that information into the existing program for a high degree of customization. "Retaining Top Talent isn't an off-the-shelf program," Kraft says. They also provided information in terms used at Oracle, so managers would feel it was relevant to attend.
Oracle has learned valuable lessons about retention.
Customization is the keyword throughout the Integral Training Systems program. "The course revolves around the action plan," Kraft says, that is tailored to Oracle's high-tech environment and to each individual who may be at risk of leaving. In a workshop, managers identify their top three employees and their risk of leaving, based on such things as job security, working conditions, benefits, salary and the extent to which they believe those factors motivate specific individuals. Later, managers talk with the employees themselves to ensure their own perceptions are accurate.
"When they identify key employees' risks of leaving, a lot of managers are surprised," he adds. Next, managers examine themselves, based on 72 managerial behaviors that are related to retention, identified by Integral Training Systems. The course also examines how attrition affects the team, the business, the stock price and other aspects of Oracle.
Oracle's measurement and reinforcement phase is just beginning, but anecdotal reports indicate the Integral Training Systems program appears to be successful. In surveys immediately after the workshops, managers rated the course contents an outstanding 4.5 on a 1 to 5 scale, says Kraft. Attendees estimated they knew 47 percent more about retention strategies after the workshop than they knew before.