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Macy's Retention Strategies

The ingredients of the Macy's recipe for retention.

July 28, 2000
Related Topics: Motivating Employees, Retention
The following are programs Macy's has in place, aimed at increasing retention of Associates:

  • New hire training program: six hours.
  • New hire paired with a Team Angel (experienced associate) for mentoring.
  • New hire survey mailed to associate's home after 30 days.
  • Sunday School: On Sunday, 1 p.m. to 2 p.m., associates on lunch break can attend programs on how to become more successful at Macy's.
  • Specialist of the month/specialist of the year award programs, with an "Oscars" awards ceremony each April.
  • Star Council: volunteer committee of managers and associates that develops events to benefit community groups and employees.


Programs aimed at retaining store executives:

  • "Lights, Camera, Action" program to orient and develop new store executives for the first three months of their job.
  • Group sales manager development on alternate Thursdays, such as a coaching and counseling class.

SOURCE: Macy's West

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