December 12, 2013
As the scope of EAPs continues to broaden, it’s critical to determine if the programs are doing what they were intended to do. The effectiveness of EAPs can be evaluated on a variety of fronts. The specific aspects of care and services that should be monitored include:
- Access, availability and responsiveness of counselors:
The timeliness of emergent and routine appointments is also monitored to assure the availability of client appointments. Access and availability are further determined by the number of counselor offices in proximity to the company's locations.
- Types of clinical services being sought:
- Program and company satisfaction:
- Utilization rates:
To determine if the EAP is being under or over utilized, the number of employees and family members accessing the service is monitored. This also includes an evaluation of the demographics of the people using the program, as well as the types of problems assessed by counselors.
SOURCE: VMC Behavioral Healthcare Services, Chicago, 847/625-3521.