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Dear Workforce How Do I Keep Morale High Despite Our Outsourcing Habits

I am a middle manager dealing with morale issues due to outsourcing by our company. How do I best manage the situation?
September 23, 2005
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Related Topics: Motivating Employees, Outsourcing, Dear Workforce
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Dear Depression:

Maintaining high employee morale during outsourcing is a big challenge.Outsourcing may dishearten remaining employees who wonder about their long-range employment and begin to question if they are undervalued by their employer.
Communication is crucial, both before and after your company finds it necessary to outsource jobs. Once the decision has been made to outsource work, your company ought to provide periodic updates to keep employees informed. Should your senior management team fail to properly communicate, be prepared as a middle manager to assume a heavier burden to boost both morale and productivity.
In such instances, you should develop a communication process of your own using key leadership skills including:
Be Approachable. Use the basic tactic of "management by walking around" to demonstrate that you are available to employees who wish to voice any concerns.
Listen. During periods of low morale, managers must demonstrate to employees that they have the patience to listen to their concerns. Often during these times, people want to be heard more than anything else.
Show Compassion. Managers must demonstrate that they genuinely care about people and demonstrate real empathy with the joys and pains of others. This does not mean that you have to promise anything to employees beyond a listening ear, an open mind and the willingness to pass their concerns on to a higher authority in the organization.
Build Team Spirit. When morale goes down, productivity suffers. Employees view the company as uncaring and therefore unworthy of 100 percent effort. Counteract this by building a team spirit, using the skills of approachability, good listening and compassion.
SOURCE: Lonnie Harvey Jr., SPHR, president,the JESCLON Group Inc., Rock Hill, South Carolina, Nov. 15, 2004.
LEARN MORE:Ten Questions to Ask Before Outsourcing.
The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
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 The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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