What causes your clients pain? They may know things are not right but be unable to pinpoint the problem. This is your opportunity to walk them through current processes and discover issues that pose a barrier to future success. Do they have significant short-term turnover? Are their employee satisfaction scores alarming? Do they have too high or low usage of their employee assistance program?
Isolate a few specific items that will make a difference in the company's ability to maintain a workforce in the future. Help them make a doable action plan for each item that can be implemented right now.
Few organizations do a truly good job of optimizing the value of their human capital right now. They must take the time to hire better, train new hires and existing employees better, treat employees with more respect, and reward and recognize them properly. They need to develop succession and knowledge-transfer plans to cope with both current needs and those they will encounter as baby boomers retire, and the general pace of global competition continues to increase.
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