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Dear Workforce How Do We Build a World-Class Recruiting Department?

I need to establish a strategic plan on how we can become a world-class staffing/recruiting department. Unfortunately, all the historical data from previous recruiting managers got tossed. Do you have any simple tips on how to begin this ambitious plan?
May 18, 2010
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Related Topics: HR Services and Administration, Candidate Sourcing, Workforce Planning, Dear Workforce
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Dear World-Class Ambition:
While having historical data from the previous recruiting managers would be helpful in establishing benchmarks and metrics, a strong strategic plan with a goal of becoming a world-class recruiting department still can be developed without this data. My first recommendation is to conduct various detailed interviews and information-gathering from your internal customers (hiring managers). These are the people who will make or break your reputation. Keeping these stakeholders happy should be your department's primary concern. You need to determine the historic pros and cons with your department, and also which key success factors are required going forward, in order to view your department as top-notch.
The next step should be to interview as many recent hires (one year or less of service at your company) to determine their experiences (good and bad) with your departments—and also their ideas and ways to improve the hiring process.
Lastly, focus on research into learning about best recruiting practices from other companies, especially those of your competitors. Obtaining this information is very important, since your company will be fighting for the same talent as your competitors.
Successfully accomplishing these three initial steps will go a long way toward putting together a strong strategic plan.
SOURCE: Mike Sweeny, MAS Recruiting, Cherry Hill, New Jersey, April 27, 2010
LEARN MORE: Please read how the recession is reshaping relationships with hiring managers.
Workforce Management Online, May 2010 -- Register Now!
The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
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 The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.

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