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Don't Forget the Hidden Costs of Employee Self-Service

There are several indirect costs when implementing an employee self-service system. Factor in all of the following.

July 1, 1998
Related Topics: HR Services and Administration, Finance/Taxes, Service
In addition to the more obvious direct costs, there are several indirect costs you may not immediately associate with implementing an employee self-service system. Be sure to factor in all of the following as you evaluate return on investment:

  • Windows-based client/server software or Web-based software
  • Hardware, including the equipment needed to build a network: servers, routers, PCs, kiosks
  • Customization
  • Consultants to help with system design and integration
  • Installation
  • Training
  • Maintenance
  • Upgrades

Workforce, July 1998, Vol. 77, No. 7, p. 69.

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