September 2, 2014
In addition to the more obvious direct costs, there are several indirect costs you may not immediately associate with implementing an employee self-service system. Be sure to factor in all of the following as you evaluate return on investment:
- Windows-based client/server software or Web-based software
- Hardware, including the equipment needed to build a network: servers, routers, PCs, kiosks
- Consultants to help with system design and integration
Workforce, July 1998, Vol. 77, No. 7, p. 69.