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Helpful Hints for Sending Criticism

September 20, 1999
Related Topics: Featured Article
Whencriticizing, concentrate on developing the individual.


·   Oneeffective technique is to create an action plan as a guide for the individualto improve.


·   Avoidmaking any criticism destructive or too personal.


·   Concentrateon turning the session into a win-win situation, so the teammate, manager andcompany gain.


·   Criticizeactions, not people.


·   Beprepared (anticipate questions).


·   Askthe person how to change things to improve the situation.


·   Providespecific examples and alter-natives for the criticized behavior.


·   Bedirect and to the point.


·   Tryto make as many positive statements as possible.

Recent Articles by Donald J. Klein and Suzanne M. Crampton

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