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Hilton Tries to Clone the Model Employee

August 2, 2004
Related Topics: Behavioral Training, Featured Article, Recruitment, Staffing Management
Hilton has been trying to achieve good customer service through the use of assessment, training and rewards programs. The result: the chain is perched atop the American Customer Satisfaction Index for lodging, generates a high amount of revenue per available room, and has received several positive recommendations by stock analysts.
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