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How To Select a Moving Company

September 1, 1998
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Related Topics: Relocation Services, Featured Article
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Searching for the right moving company requires knowledge and persistence. Arm yourself with this checklist and keep your employee casualties to a minimum. Ask about:

Past Performance:
References
License
Gallup surveys, if available
Affiliation with the AMSA
Physical presence throughout markets in North America
Company turnover rates
Access to the warehouse

Personnel:
Dedicated service teams
In-house training and educational programs
After-business hours communication capabilities
Contingents
Awards or reprimands

Moving and Packing:
Minimum and maximum weight
Assessed value vs. replacement value
Projected time and distance based on transit guides
Number of times to be loaded/unloaded
Holiday deliveries
Contingencies for bad weather
Pet transportation
Handling of valuables and family heirlooms
Disassembly and reassembly of major appliances
What’s not covered
Clarification of words, such as “repair”
Insurance guidelines for damage
Openness to a dispute settlement program

Workforce, September 1998, Vol. 77, No. 9, p. 58.

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