- If the process meets the requirements of the customer(s) that it serves, and ...
- If it does so in an optimal way.
- SIPOC diagrams, which are graphical tools that can help in understanding the key elements of a process. SIPOC identifies the Suppliers, Inputs, Process, Outputs and Customers of a process.
- Flowcharts that can visually identify the steps used in a process.
- Process maps that can visually represent the process beyond the steps in a flowchart to illustrate things such as timing, responsibilities and requirements.
- It cannot be a good process if it doesn't satisfy its customer. Once that is accomplished, any efforts to improve and optimize a process must still keep the customer in mind and balance efficiency and quality.
- You cannot effectively measure and improve a process until you have a clear understanding of it and its elements.
- A SIPOC diagram will help you establish who and what are involved in a process.
- A flowchart will show what happens in a process.
- A process map can show what happens and also establish who does what and when in addition to how and where the different elements fit into the whole process.
The information contained in this article is intended to provide useful information on the topic covered, but should not be construed as legal advice or a legal opinion. Also remember that state laws may differ from the federal law.
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