I need to choose an organizational consultant for a managers' developmentprogram in my company (50 employee start-up). This might be a long-termrelationship, and I need tips for making the right choice -- what can I ask theconsultants whom I meet, who is considered a "good" consultant, andwhat are the hazards which I must avoid.
-- Human resources manager, Israel
A Dear Start-up:
Here are some steps to take:
- Make your selection competitive and get proposals from a variety ofconsultants -- and select the one who best understands your culture, needsand is flexible in customizing (customizing means more than changing thename on an off-the-shelf product).
- Ensure that he or she is getting senior resources from the consultingorganization. It helps when a consultant working with managers has been amanager before.
- Look at other manager development curriculums they’ve done before to seethat they are in line with what their expectations would be. Find out aboutthe consultants history -- if you want a long-term relationship it isimportant that the person have a track record and is likely to be around fora while. Ask to see sample materials. Ask to observe a course.
- Ask about class size -- good management development programs almost neverhave more than 12-14 individuals in them.
- Check references.
- Conduct a preliminary working session with the consultants prior to thedecision. This will allow you to see their working style.
SOURCE: Lance Brilliantine and David Rudini ofDeloitte and Touche.
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