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<i>Dear Workforce</i> How Do We Develop Behavioral Competencies?

July 28, 2011
Related Topics: Behavioral Training, Workforce Planning, Dear Workforce
Our financial services company is changing its performance appraisal system to place greater weight on behaviors, rather than the quantity of an employee's work. How can we develop behavioral competencies that are objective, fair and help us know who is performing well and who isn't? We have tried things like attendance/readiness to work in the past, but those metrics didn't always tell us much about actual performance.
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