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Articles Tagged with ''culture''

Stoking Performance Management Leadership

October 15, 2013

We are currently engaged in the process of training all of our managers in the principles of exemplary leadership. To support this effort, we want to move away from a "control and compliance" approach to performance management. How do we redesign our tools to promote employee ownership, accountability, and commitment through a set of shared values and goals?

Culture Warrior, senior vice president human resources, financial/insurance/real estate, Sarasota, Florida


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Increasing Engagement Programs

September 16, 2013

Engagement is not a priority for our organization. What can be done to increase the buy-in of senior leaders on the need for engagement programs?

—We Care: Execs Not So Much, talent coordinator, science and education, Denver, Colorado


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Improving Customer Service

August 8, 2013

How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance.

—Stepping Stones Sought, software/services, Hyderabad, India


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Thoughts on the Global Workplace From Hanoi

August 2, 2013
I heard that I would encounter different regional communication styles—one part of the audience would be open, direct and confrontational; the other would be attentive, agreeable and quiet.
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