Human resources managers are a business’ front line for employee complaints. Training managers and the workforce on how to avoid complaints and effectively address those that do occur is critical. Read More
For its innovative learning and development program, the state of Michigan is the winner of the silver Optimas Award for Training.Read More
For creating a leadership development program that led to successful bottom-line results, Goodyear Tire & Rubber Co. is the gold Optimas Award winner for Training.Read More
I’d never played craps before. But at a recent conference at the Mandalay Bay resort I gave it a try. Almost immediately, the employees manning the tables earned my respect.Read More
Minimizing post-merger integration problems can be accomplished by training that fosters a sense of unity.Read More
Issues around the quality of teaching are coming into focus in our school system. We should be scrutinizing our workplace the same way.Read More
What are some "caution items" before we launch into job rotation? We aren't sure whether it should start at our home office or across departments, and also aren't sure what percentage of our employees should be rotated.
—Cautious but Curious, manufacturing/production, Bangkok, Thailand
When companies promote a learning environment where workers enjoy what they’re doing, those workers are going to want to stay longer.
MOOCs haven’t yet hit the mainstream, but they could herald a shift in how employees acquire new skills.Read More
I heard that I would encounter different regional communication styles—one part of the audience would be open, direct and confrontational; the other would be attentive, agreeable and quiet.Read More