Upon moving, service providers should give the client a booklet that provides information about consumer rights and responsibilities as a shipper of household goods. The mover should also provide a pamphlet that describes its procedures for handling questions and complaints.
For more information, contact the Washington, D.C.-based FHWA at 202/358-7027 or visit its Web site: http://www.fhwa.gov
Workforce, September 1998, Vol. 77, No. 9, p. 60.