December 13, 2013
In early 2003, CNA's management ordered a complete overhaul. First on the to-do list: bring recruiting in-house. The company coached hiring managers to work strategically with recruiters so that hiring needs are met. The results: CNA's recruiting team filled 2,000 new positions and saved $3.5 million last year. It aims to hire 2,000 more people this year.