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Back From The Brink

December 3, 2004
Related Topics: Reengineering, Change Management, Labor Relations, Featured Article
American Airlines is still experiencing financialturbulence, but the world’s biggest airline hasmanaged something amazing. It has recovered from unwise--even stupid--management decisions to win over workers and get them to buy into a more cooperative relationship that has saved millions. "The only way to build trust professionally or personally is by being trustworthy," CEO Gerard Arpey says. "I hope I’m living up to that standard."
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