Consumerism in Health Care A Reality Check
The recent era of cost-shifting—which was initially, though begrudgingly, tolerated by employers and employees who conceded that the burden of health care inflation must be shared—is proving an unsustainable solution. Indeed, neither side of the cost-shifting transaction ever viewed it as the ultimate answer. Now, at the start of a new century, there’s hope that health care consumerism and account-based consumer-directed health plans will generate a wave of personal responsibility on the part of employees for benefits, controlling costs and helping preserve the fraying health care covenant.
It’s no panacea, of course––not yet. And it’s hard to say how it will evolve in the current environment, as presidential hopefuls and Congress debate the ideas of universal health care and single-payer solutions. But we know this consumerist trend is at least real. A survey conducted annually by Mercer Health & Benefits (including nearly 3,000 employer participants in 2006, statistically projectable to all employers with 10 or more employees) showed that the percentage of all surveyed employers offering a consumer-directed health plan based on either a health reimbursement account or a health savings account tripled in 2006, from 2 percent to 6 percent, as small employers began adapting the new plan type in significant numbers for the first time.
Meanwhile, growth was strong among large employers, with consumer-directed health plan offerings rising from 5 percent in 2005 to 11 percent among employers with 500 or more employees, and from 22 percent to 37 percent among jumbo employers (20,000 or more employees). Foreshadowing the rising consumerism tide, when asked what types of plans they expected to offer five years from now, 61 percent of employers with 500 or more employees indicated that they’d be offering one or more consumer-directed health plans.
More important, perhaps, the increased consumerism efforts and consumer-directed health plan adoption may point the way to greater cost sustainability. Consumer-directed health plans delivered substantially lower cost per employee than either preferred provider organizations or HMOs in 2006. But like any hopeful trend in the early stages of success, the rise of consumerism in health care demands a reality check, and already it’s evident that a parallel trend is threatening to slow the momentum of positive change––for now, let’s call it "CDH vs. CDH."
As observed in the above-cited annual research and in extensive client experience, there’s CDH (cost-driven health care), and then there’s CDH (true consumer-directed health care). Cost-driven health care is actually a cost-shifting effort masquerading as consumerism, and this less than sustainable solution may begin with a benefits manager under pressure from executives to "do consumer-directed health care" for the purpose of immediate cost savings.
As a result, an HSA-compliant plan typically is added to the benefits menu along with current plan offerings, but with little or no company contribution to the HSA, little or no investment in tools, information or support for participants in the HSA, and no long-term education or communication strategy for the program.
Predictable results can include very low adoption by workers or, if the offering is forced, significant employee relations issues. Cost-driven health may also foster poor choices or unintended health consequences for those in the program. There may be a short-term dip in company costs achieved through cost shifting to workers, followed by a longer-term cost-increase trend driven by poor health and lagging productivity issues.
As for genuine consumer-directed health care, it’s precisely the CDH we mean when we talk about the rise of consumerism. But it requires more effort, energy and involvement by all stakeholders to successfully launch and sustain. For plan sponsors, that means such commitments as adopting a documented multi-year health strategy; adding account-based or consumerist health plans as significant––if not the only––options over time; and making meaningful contributions to any health account so that most of the participants can reasonably expect to manage their health with the funds provided.
It also demands a concerted effort to provide support, tools and information to help employees become more involved and informed health care consumers. And all of this needs to be wrapped in a compelling communication package with ongoing educational elements that continue long after implementation.
That’s a tall order, requiring a level of discipline from all stakeholders that was never required under the indemnity or HMO models, and which employees have struggled with in the cost-shifting era. But with consumer-driven health care done right, positive behavior changes, improved companywide health status and cost savings can often be seen over time. And even then, employers need to monitor the program, adjust elements as necessary and guard against unintended consequences such as care avoidance or a disproportionate impact on lower-paid or ill workers.
No, a consumerist panacea will be a hard-won victory, fought not only in the trenches of innovative programs to create involved and informed consumers, but also on the battlefields of good benefit and health-plan management basics, vendor negotiations, network discounts and access, disease management programs, and health assessment and improvement efforts. But amid all the uncertainties and complexities that define the health care landscape in today’s increasingly global, fiscally fragile corporate universe, the advent of consumerism sounds a note of sense and sustainability. Its success calls for a commitment to consumer-driven health care––with no illusions.