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Did You Get the Employee You Wanted

October 3, 2003
Related Topics: HR Services and Administration, Candidate Sourcing, Performance Appraisals
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For companies like Ritz-Carlton and Bristol-Myers Squibb, judging quality in new employees is far more than just a gut feeling--it’s a process that begins before employees are even hired. Vice presidents from these two companies talk about how they turn softer measurements--such as whether customers are greeted in a friendly manner--into hard data, producing results that put them at the forefront of a trend.
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