Five Keys to Success in Technology-Based Learning
November 1, 1999
Through its work with organizations around the world, Drake Beam Morin has identified five essential steps to successful implementation of technology-based learning. They are:
- Identify the criteria for success. Technology-based learning must be linked to specific business objectives if it is to be a credible agent for change. What organizational challenges will the training address? What criteria will be used to measure its success? After the technology has been implemented, how will you know the training has been a success? Know the answers to these questions before you introduce the training.
- Develop a communication plan. There can’t be too much communication surrounding a new initiative, especially when it involves an entirely new way of doing things. One of the first things to communicate about a technology-based learning initiative is senior management’s commitment to it. The launch is greatly facilitated if the CEO sends out the initial plan, covering the importance of the training, who’s responsible, what the expectations are, and how individuals and the organization will benefit—or lose if the training is not embraced.
- Establish an implementation plan. An effective implementation plan includes a process of education for all audiences involved—senior management, middle management and employees. All will require new ways of going about their jobs. Give them as much information and as many of the tools as they’ll need to help the launch go smoothly.
- Monitor and foster commitment and compliance. Following the launch, a technology-based learning initiative will die if it isn’t followed up frequently. Develop plans for tracking usage and evaluating results. Foster excitement in the initiative and continuous compliance by sharing success stories and rewarding high performers. Follow up on the feedback you receive.
- Measure results—and act on them. Document changes the learning brings about. Use evaluations, tests and other instruments to identify and evaluate results. Important: Keep senior management informed of key events and milestones. Show them how technology-based learning is a living, breathing agent for positive change, and they’ll continue to support your efforts.