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Helpful Hints for Sending Criticism

September 20, 1999
Whencriticizing, concentrate on developing the individual.

 

·   Oneeffective technique is to create an action plan as a guide for the individualto improve.

 

·   Avoidmaking any criticism destructive or too personal.

 

·   Concentrateon turning the session into a win-win situation, so the teammate, manager andcompany gain.

 

·   Criticizeactions, not people.

 

·   Beprepared (anticipate questions).

 

·   Askthe person how to change things to improve the situation.

 

·   Providespecific examples and alter-natives for the criticized behavior.

 

·   Bedirect and to the point.

 

·   Tryto make as many positive statements as possible.