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How to Judge Employee Satisfaction

February 2, 1999
What questions should you ask employees to determine their satisfaction level? HR Solutions, Inc. has found that asking employees whether they agree with the following statements is very effective:

  • This organization encourages employees to use the grievance procedure if there is a need.

  • Senior management communicates the information that I need and want to know about the organization.

  • I feel free to go to a "higher boss" than my immediate supervisor to discuss any problems that are bothering me.

  • My supervisor keeps me informed about matters affecting me.

  • There is reasonable consistency between departments in how policies are administered/followed.

  • Senior managers of the organization come through my work area often.

  • The management of this organization is genuinely concerned about the employees.

  • The Human Resources department is a place where I can freely discuss my work-related or personal problems.

  • I feel I have job security.

  • Senior management responds to employees' problems in a fair manner.

  • I trust my supervisor.

  • I would proudly recommend this organization as a good place to work to a friend or relative.

  • My immediate supervisor is friendly and helpful.

  • I feel comfortable or free to express new ideas and work methods which I feel will help this organization.

  • I have thought of resigning in the last six months.

SOURCE: HR Solutions, Chicago, IL, January 1999