HR's Role in the Reengineering Process
Experts say HR can provide valuable guidance and direction as a project unfolds. HR's expertise can encompass a wide range of areas. They include:
- Shaping the process:
- Creating job statements and role descriptions that reflect the new corporate order:
- Working out compensation issues:
- Training the new work force:
- Molding the new corporate culture:
- Facilitate communication in the work force:
Although senior management may lay down the general guidelines and direction the reengineering effort will take, HR often can play a major role in determining whether it will succeed. At many companies—including Minneapolis-based IDS Financial Services, Monterey, California-based CTB and Palo Alto, California-based Syntex—HR helped create the selection criteria for members of the steering committee. HR also can interview and evaluate candidates. Even as the process filters down through the organization, HR can play a key role in determining how team leaders and team members are selected.
Personnel Journal, December 1993, Vol. 72, No.12 p. 48H.