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<i>Dear Workforce</i> I Need Help Convincing Management to Invest in Training

September 10, 2004
Related Topics: Behavioral Training, HR Services and Administration, Dear Workforce
I work in a call center and spend most of my time training new hires or training people to work on other projects. After they have finished their initial training, however, we have no follow-up training to improve their performance. I want to measure the ROI of training to demonstrate to management that the investment pays dividends. Where do I start? How do I calculate training costs?
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