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<i>Dear Workforce</i> Shift Work Is Harming Morale. How Do We Make Amends?

September 27, 2009
Related Topics: Workforce Planning Systems, Time Management, Job Rotation, Global Staffing Management, Attendance, Alternative Work Schedules, Motivating Employees, Scheduling, Workforce Planning, Dear Workforce, Legal, Staffing Management
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Our financial services company recently introduced shift work for some service positions, which has led to grumbling and general discontent. For example, our service-desk positions previously were 8 a.m.-5 p.m. jobs, but business needs warranted going to a 24/5 schedule. We are concerned about a drop in morale, along with the attendant productivity drops. We tried to roll this out gradually, giving service people time to adjust and informing them of the change through group meetings and one on one. Still, morale is at a new low since we began the shift-work schedule. How could we have missed on this so badly? And how can we repair the damage? —Sinking Fast, manager, finance/insurance/real estate, Johannesburg, South Africa
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