<i>Dear Workforce</i> What Strategies Will Help Us Retain High-Value Employees Who Are Injured or Disabled
October 14, 2005
Education can avert a variety of problems, including managers who make policy changes without considering accommodation needs, supervisors who fail to understand the benefits of accommodations (and therefore don't think about them), and co-workers who resent what they perceive to be special treatment. Additionally, education helps ensure that employees know they can request accommodations when needed, before productivity suffers.
Whether it is one person, an accommodations team or managers/supervisors, you must clearly designate the responsibility for processing accommodation requests. Let all employees know where that responsibility lies.
Occasionally, the employee will know what type of accommodation is effective and will make a specific request. Often, however, the employee knows only that there is a problem, but not the solution. In such cases, employers need to make effective decisions about accommodations.