An outline of eight steps in the coaching process.
May 29, 2004
One-on-one coaching: Flow of activities
One-to-one executive coaching works through a continuous cycle of assessing a client’s goal, customizing a program, coaching sessions, an analysis of outcomes and making corrections for a successful program.
|1. Defining the context||Coach meets with leader and sponsor to identify program outcomes and benchmarks.||Understand context.|
|2. Interview with leader||Coach conducts extensive interview with leader, listening for commitments, immediate concerns, common breakdowns, behaviors, communication style and pattern of fulfilling promises.|| Understand leader and the world in which she works and lives—an important part of the assessment process.|
|3. 360-degree interviews||Coach speaks with leader’s team, boss, peers and others who know the leader well.||Develop a broad view of the leader that is grounded in multiple perspectives.|
|4. Assessment and design||Coach makes assessment and designs customized program.||Design customized program of practices, exercises and reading.|
|5. Leader and sponsor review||Coach presents themes and program design to leader and sponsors, answers questions and revises as necessary.||Leader and sponsor both commit to program.|
|6. Individual coaching meetings (typically 3 hours of coaching per month for 6-12 months)||Leader and coach discuss pressing issues and the leader’s progress in developing competencies for the long term. They meet in person when possible and by telephone when needed.||Leader becomes more competent, more fulfilled and able to self-correct.|
|7. Mid-program review||Coach meets with leader and sponsor (individually or together) to compare actual outcomes with intended outcomes.||Coach makes changes, additions and corrections to program.|
|8. End-of-program review||Coach meets with leader and sponsor (individually or together) to compare actual outcomes with intended outcomes. Celebrate progress.||Leader continues to improve without coach and/or commits to continuing relationship with new set of outcomes.|
|Source: Integral Leadership (a New Ventures West company)|