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Riding Roughshod Over Reengineering

April 1, 1998
Related Topics: Reengineering, Featured Article
Yankee Energy System’s reengineering lacked guts, so HR recruited the “Outlaws”: a group of outspoken and sometimes unruly employees. Two of the reengineering team’s leaders explain how these outlaws prompted changes that turned the business upside down—b
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