Sample Instructions for Handling a Robbery
May 9, 2000
Excerpted from the "Encyclopedia of Pre-written Personnel Policies", copyright Business & Legal Reports, Inc. Old Saybrook, CT (http://www.blr.com or 1-800-7-ASK-BLR).
Focus on remembering details about the individual: Hair color Height Weight Voice Age Clothing Distinguishing marks, i.e., tattoos, scars Noticeable traits, i.e., limp, accent, glasses, left- or right-handed What did he or she touch, so you can preserve it for fingerprints? Do not touch anything that may have fingerprints
Call the police. Do not hang up until they tell you to do so Keep police and other emergency numbers on or near the telephone
Set the alarm.
Below are instructions for handling a robbery. You should periodically review these emergency procedures with employees.
Instructions for keeping yourself, employees and guests safe in the event of a robbery:
- Stay calm.
- Do not resist. Do nothing that will put you or others at risk.
- Weapons are not permitted on company property.
- Do not argue.
- Obey the robber's orders.
- Let the robber know that you intend to obey.
- If you are not sure of what the robber is telling you to do, ask.
- Give the robber the money.
- Do not make any sudden moves.
- If you must reach for something or move, tell the robber what to expect.
- Do nothing that will agitate, threaten, surprise, or startle the robber.
- Do not chase or follow the robber. (This includes people who walk out on checks.)