Spam Comes to VoIP
In the world of Voice over Internet Protocol phone systems, spam is called ‘spit,’ and it can make a mess out of a company’s system.
Spit, which stands for "spam (over) Internet telephony," can happen when one VoIP system connects to another and overwhelms it with digital voice mails. There are several fixes. One would be to ask callers to press a set of buttons—for example, to press #1—to leave a message.
However, since the majority of VoIP users are calling traditional telephone systems, the chances that your VoIP network will be the target of a spit attack are very slim. Still, it’s a factor to think about, says York.
"We’re all drowning in spam in our e-mail in boxes. If you bring that image across to voice mail, it’s very scary," he says. "No one wants to come into work and have 100 voice mails and 99 of them are trying to sell you pharmaceuticals."