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Turnover Is the New Enemy at One of America's Oldest Restaurant Chains

April 2, 2004
Related Topics: Growth, Retention, Featured Article, Recruitment, Staffing Management
Seventy years ago, Steak n Shake started selling burgers and milkshakes with a special focus on customer service. By last year, service was suffering as turnover topped 200 percent. The company is working to turn things around, an effort that could save several million dollars a year and increase the rate of new-store openings.
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