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Use Technology as a Tool, Not a Replacement

PPI designed a customer-service training program that included instructor-led training with mentors, Web-based self-study, and on-the-job practice.

April 26, 2001
Related Topics: Basic Skills Training, Behavioral Training, Technology
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PPI designed a customer-service training program that included instructor-led training with mentors, Web-based self-study, and on-the-job practice.
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