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Seeking Solutions to Help Workers Solve Simple Tech Problems on Their Own

Give employees a help desk and you support them for a day, but teach them to help themselves and you support them for a lifetime.

May 28, 2013
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Related Topics: Vendor & Software Selection, HR Technology, Featured Article, Technology
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The MyIT platform features a unified interface with a consistent look and feel across multiple end­user devices, as well as the infrastructure behind it.

The interface consolidates multiple information sources, and both IT and business users can manage content and communication. For example the IT department might use both automated and manual processes to update content and alerts, while business leaders, from the head of HR to business-unit managers, can use the tool to set and send updates regarding company technology issues. The tool comes in software-as-a-service, or on-premise models, with per-user monthly fees.

Such self-service technologies will be a rising technology trend in the BYOD world as more companies embrace these policies, Pelino predicts. "As BYOD becomes pervasive, companies will need these kinds of tools to support employees without stretching their limited resources."

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