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Skill-based Pay Program Improves Customer Service

June 1, 1993
Related Topics: Compensation Design and Communication, Service, Featured Article
To encourage field technicians at Northern Telecom to keep their skill levels current and to adequately compensate them for increasing skill levels, Northern Telecom created Fast Forward , a true pay-for-skills program. The only way to receive an increase in base pay is through the attainment of new skills.
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