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Skill-based Pay Program Improves Customer Service

June 1, 1993
Related Topics: Compensation Design and Communication, Service, Featured Article
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To encourage field technicians at Northern Telecom to keep their skill levels current and to adequately compensate them for increasing skill levels, Northern Telecom created Fast Forward , a true pay-for-skills program. The only way to receive an increase in base pay is through the attainment of new skills.
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