September 2, 2014
The National Training Laboratories of Bethel, Maine, which is now called the NTL Institute, determined more than a decade ago that "practice by doing" is second only to "teaching others" as the most effective way of learning. But only in recent years has diversity training transitioned away from side shows and guilt trips to skill-building, such as resolving conflict and providing developmental feedback to subordinates with whom managers have little in common.
Sodexo Inc. is among the companies that have invested years of time and money into diversity strategy. The food and facilities-management services company offers multiple diversity workshops available to everyone from cashiers to members of the C-suite, invites outside speakers to lead sessions at its annual diversity conference and offers webinars available anytime from any location.