1) Stick to the principle that all work should be divided into clearly delineated tangible results, with each result assigned to an owner, and each owner assigned 100 percent responsibility.
2) With new employees who haven’t yet earned much responsibility, assign 100 percent ownership for tangible results that are smaller in scope. Let them use these smaller results as proving ground to earn ownership of larger results.
3) Attach a concrete deadline to every tangible result, regardless of scope.
4) Spell out any parameters, guidelines or specifications at the time results and deadlines are assigned.
5) With larger results, require result owners to make and submit a plan of action, including intermediate goals and deadlines, as well as the concrete actions necessary to achieve each intermediate goal.
6) Encourage result owners to monitor change and be prepared to adjust goals and fine-tune their plans.
Workforce, March 1998, Vol. 77, No. 3, p. 23.