Betsy Allen, master consultant with the Bob Pike Group, a custom trainingcompany based in Minneapolis, suggests that HR professionals ask themselves thefollowing questions before hiring any new training vendor:
- Will the vendor complete a needs analysis and customize content?
- Will the vendor’s efforts include creating a partnership between HR, theline manager, and the trainee to ensure results?
- Does the vendor use an instructor-led/participant-centered approach thatresults in knowledge retention and, ultimately, application?
- Does the vendor have a track record and the testimonials to prove it?
- Is the vendor’s experience in your industry or a similar one?
- Does the vendor have a process for helping you determine whether trainingis the answer?
- Has the vendor explored your needs thoroughly with your best interests inmind so as not to simply sell you something off the shelf?
- Will the vendor promise performance solutions or agree to recommendanother provider if your needs do not match their expertise?
- Is the vendor relationship-focused? In other words, interested less inshort-term transaction dollars and more in long-term results and earnedloyalty?
- Is the vendor willing to train your trainers so that the performancesolution can be cost-effectively rolled out to the entire organization?
Workforce, December 2000,Volume 79, Number 12, p. 36 SubscribeNow!