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Scheduling

Why Is Health Care Staffing Such a Guessing Game?

November 21, 2014

Being in health care, we are finding it difficult to adequately determine the number of staff needed at any given time. We need to develop a forecast for staffing ratios for our busiest shifts. What sort of data should we be examining to accurately predict dynamic demand?

— Guesstimates Won't Work, training and appraisal assistant, health care, Beirut


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How Important Is Sticking to Job Descriptions?

April 10, 2014

What is the protocol when our executive team requests salaried employees to perform work outside their job description? It is a situation that has occurred before, resulting in some salaried workers having to work weekends/off days to keep up with their regularly described duties. Job duties of a salaried employee often are fluid, but would it be better for us simply to abandon job descriptions? I wonder about things like employee burnout, turnover, stress levels and engagement.

— Concerned VP, energy/utilities, Newfoundland


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How Do We Get People to Work Overtime?

June 28, 2012
Aside from a few people, we have a horrific time getting employees to work overtime. We have to practically beg for volunteers. We're considering a rotating schedule of mandatory on-call weeks in which the entire workforce shares the inconvenience of pulling extra hours. Would this work? What else could we try? —Frazzled in HR, software/systems, Knoxville, Tennessee
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