The journey from ruin to rebirth involves lessons in taking care of employees, operating a store amid chaos and excelling at customer service despite having no nice building to work in.Read More
Under SHRM's draft human capital metrics standard, companies would report on topics including spending on training and development, ability to retain talent, leadership quality and employee engagement.
Two new surveys point toward executives realizing that the random gift card, or company watch and pin for years of service, do little to motivate behavior.
As part of our 90th anniversary, Workforce Management is talking to some of the people and organizations that helped influence today's workplace. In this installment, Workforce Management contributor Samuel Greengard talks with Daniel Pink, author of the 2002 book Free Agent Nation: The Future of Working for Yourself on the 'free agent' marketplace—then and now.Read More
Begin by defining role-based competencies and behaviors for every employee so they know exactly what is expected of them. These competencies should include the five or six qualities that define success for every member of the organization.Read More
Much like fishing, in dealing with marginally performing workers, employers must know when to fish and when to call it a day. And, much like our ship's captain, you usually don't quit at the first sign of failure.Read More
For 2012, salaried workers in North America will get a year-end bonus if GM hits an internal customer-retention goal. But it is inside GM's 650-person field sales division that the customer-centric pay structure probably reflects the most striking departure from GM's past.Read More