We recently had our annual audit and learned we need to improve employee motivation and empowerment. What do other companies do to meet this requirement? What type of tool could we use as a process to measure our personnel's awareness of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
—Cognizant of Quality, safety and compliance coordinator, manufacturing, Sterling Heights, Michigan
Many people like to keep politics out of the workplace. But to Traci Fenton, what workplaces badly need is the infusion of a political idea: democracy. Read More
What strategies are effective for ensuring employees remain motivated during the recession (critical since companies are asking them to do more work with fewer resources)?
—Bad Feeling Coming On, software services, California
It seems to me retail executives are going too far, letting business objectives blot out the bigger picture about the holidays and ignoring a cultural shift away from crass commercialism.Read More
A bad hiring decision can cost a company more than 1.5 times the mis-hire's salary, depending on the level of the role. With the right assessment, businesses can avoid this cost. Read More
I am a manager who has created a situation of perceived favoritism among my staff. I hired a new employee who happens to be a friend. I made the mistake of putting forth a work-improvement suggestion made by the new employee. She and I have been suffering the backlash ever since. How do I go about repairing this fiasco?
—Oops, office manager, government, Long Beach, CaliforniaRead More
Some employers, such as humanitarian organization World Vision, above, provide support and resiliency training to workers whose job is dealing with crisis situations.Read More
Perennially recognized as a good workplace for mothers, the California company also has earned a reputation for employee loyalty at a time when other apparel retailers commonly see turnover of more than 100 percent annually.Read More
The authors of the new book say employer goodness requires an inspiring purpose to buoy an organization during tough times.Read More