Senior director, Integra Business Processing Solutions Inc., Manila, PhilippinesRead More
Employers are doing little, if anything, to help employees cope with the budget-busting fill-ups at the pump. Eighty percent of the employees surveyed say they get no financial or other benefits from their employers to ease the burden of high fuel prices.Read More
In an essay based on their new book, Workforce Management senior editor Ed Frauenheim and his co-authors, Laurie Bassi and Dan McMurrer, say workplaces must be at once caring, exacting, and stirring in the emerging "Worthiness Era."
While there are many variables that can foster employee engagement, in general it comes down to three things. People want growth, recognition and to be able to trust their leaders.Read More
We have a major problem that is causing undue stress in our workplace. It seems our senior employees are passing off more work to their juniors, rather than making an effort to share the work. We're concerned that if junior employees spend the first few years of their company life continuously stressed out and overworked, that they will in turn treat their juniors with the same indifference and laziness. How did we miss this signal? More important, does it mean we need to redesign jobs/duties to alleviate stress? Please help.
What are the basics of designing an effective job-rotation system? The managers in our company have said they would like to see a formalized system developed to help cross-training or "cross-skilling" their employees.
My organization has a very strong “work hard” culture, but over the past year or so it feels like we've completely forgotten how to have fun. How can we recapture the magic?
How has the recession affected the types of benefits organizations use to keep their top performers?
What kinds of benefits are organizations finding to be most effective at boosting retention and employee engagement, especially during the recession?Read More
What best practices do today’s top organizations use to retain their call/contact center staff?