What best practices do today’s top organizations use to retain their call/contact center staff?
I'm interested in how we could conduct productive performance appraisal “calibration” meetings with our managers. These are the people upon whom we rely to be our talent evaluators. We are starting to hold these meetings and would value any tips, caveats, tools or processes on what works and what doesn't work.Read More
How do we compare the cost of losing employees vs. finding their replacements? We understand that turnover costs more than retaining, but in what ways exactly does this manifest itself? We are in the process of trying to analyze this as we ramp up for an engagement survey.Read More
How do we launch a systematic and rigorous plan to build a performance management strategy for our workforce? Our insurance company is experiencing serious competitive obstacles for many reasons, but mainly due to staff inefficiency. Hence, we need to adopt a rigorous HR system that boosts staff performance, improves recruiting and evaluates the need for training programs. Please help.
How do we know whether to conduct a training boot camp? What are the pros and cons of this approach?
We have encountered a problem with individuals failing to show up for required training opportunities. We want to assess a no-show penalty but don’t know who is more accountable: managers or the employees themselves?
How could we develop and implement an incentive compensation plan for our not-for-profit organization? We aren’t sure it even makes sense to do this, but are mulling whether it would be more effective than paying people only with salaries. Advice?
Featuring two exclusive stories with great tips and insights from employee motivation expert Bob Nelson, this collection of articles, case studies, best practices and tools will help you and your HR organization on the road to economic recovery. Nelson is the keynote speaker for Workforce Management ’s online conference Wednesday, December 9.Read More
The India-based tech services provider sees reduced turnover and explosive revenue growth after making employee satisfaction its top priority.Read More
If the need for attention really stems from the work, explain to your people why it matters. If your need for detail is stems from something more personal, then you should quit trying to change your people.Read More