In an essay based on their new book, Workforce Management senior editor Ed Frauenheim and his co-authors, Laurie Bassi and Dan McMurrer, say workplaces must be at once caring, exacting, and stirring in the emerging "Worthiness Era."
While there are many variables that can foster employee engagement, in general it comes down to three things. People want growth, recognition and to be able to trust their leaders.Read More
We have a major problem that is causing undue stress in our workplace. It seems our senior employees are passing off more work to their juniors, rather than making an effort to share the work. We're concerned that if junior employees spend the first few years of their company life continuously stressed out and overworked, that they will in turn treat their juniors with the same indifference and laziness. How did we miss this signal? More important, does it mean we need to redesign jobs/duties to alleviate stress? Please help.
What are the basics of designing an effective job-rotation system? The managers in our company have said they would like to see a formalized system developed to help cross-training or "cross-skilling" their employees.
My organization has a very strong “work hard” culture, but over the past year or so it feels like we've completely forgotten how to have fun. How can we recapture the magic?
How has the recession affected the types of benefits organizations use to keep their top performers?
What kinds of benefits are organizations finding to be most effective at boosting retention and employee engagement, especially during the recession?Read More
What best practices do today’s top organizations use to retain their call/contact center staff?
I'm interested in how we could conduct productive performance appraisal “calibration” meetings with our managers. These are the people upon whom we rely to be our talent evaluators. We are starting to hold these meetings and would value any tips, caveats, tools or processes on what works and what doesn't work.Read More
How do we compare the cost of losing employees vs. finding their replacements? We understand that turnover costs more than retaining, but in what ways exactly does this manifest itself? We are in the process of trying to analyze this as we ramp up for an engagement survey.Read More