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Motivating Employees

<i>Dear Workforce</i> How Do We Separate Merit Raises From Performance Scores

March 2, 2007
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We use performance management scores to calculate the amount of merit pay an employee receives. Instead of focusing on development, my managers focus on the distribution of their merit dollars and staying within budget. I want to separate the two processes: performance management with a focus on developing people, merit raises based on an employee’s contributions to our business success. How do I proceed?
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The Skills That Separate People Who Perform From Those Who Don't

February 27, 2007
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In his new book, Know-How: The 8 Skills That Separate People Who Perform From Those Who Don’t , Ram Charan defies traditional notions about leadership. It’s no longer enough for leaders to just be charismatic and courageous to succeed. Instead, they need to hone their skills to address the needs of their organizations. Charan recently spoke to Workforce Management staff writer Jessica Marquez about his perspective.
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TSA Sees Results From Revamped People Practices

December 22, 2006
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Increased engagement among airport transportation security officers helped achieve an efficient launch to the holiday travel season, despite the challenges posed by recent changes in carry-on restrictions, according to the Transportation Security Administration.
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Reports Differ on Employee Satisfaction

December 8, 2006
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Kelly survey says 66 percent of women and 62 percent of males are happy or very happy with their job; Sibson reports that career satisfaction dropped from 61 percent in 2003 to 41 percent this year.
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<i>Dear Workforce</i> How Do We Redistribute Workloads

December 1, 2006
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Don’t let tenured employees take advantage of their junior colleagues. Otherwise, you risk driving away valuable people.
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Study Workers Are Disengaged but Staying Put

November 19, 2006
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Meet the new American worker: less satisfied, less engaged, but unlikely to leave his job. Those are the conclusions of a new study that surveyed some 1,200 U.S. employees.
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<i>Dear Workforce</i> How Do We Build a Culture of Customer Service

November 10, 2006
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We are a diversified organization with 11 companies (all in retail merchandising). What are the steps we should take to build a corporate culture oriented around customer service? What are the critical variables to consider in creating an incentive scheme? Can you share some customer service measuring tool?
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Five Questions for Cathryn Gabor

March 29, 2006
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Cathryn Gabor, a 20-year human resources veteran, joined AXA Equitable Life Insurance Co. in September as senior vice president of talent management and human resources. Gabor spoke to Workforce Management about how she plans to help AXA reach its goal of doubling revenue and tripling profit by 2012.
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Personalizing Motivation

March 27, 2006
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Beginning with this post. Dr. John Sullivan will write a monthly column for Workforce.com and Workforce Management . Sullivan, a professor of management at San Francisco State University, is one of the leading strategists in the field of workforce management. Human resource professionals must accept the responsibility of providing managers with a list of what motivates and frustrates a new or recently transferred employee.
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<i>Dear Workforce</i> How Do I Address Flagging Motivation?

March 24, 2006
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How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.
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